Shipping policy

Thank you for shopping with Actively Healing. Each piece is handcrafted with intention and care. Please review our shipping policy below.

📦 Processing Time

Orders are processed within 2–5 business days.

Processing time may be longer during:

• sales & promotions
• holidays
• high order volume

You will receive a confirmation email once your order has shipped.

Delivery times vary based on location and carrier:

United States:
3–7 business days

International:
7–21 business days (varies by country)

Shipping times are estimates and are not guaranteed.

Customers are responsible for providing the correct shipping address.

We are not responsible for packages delivered to incorrect addresses provided at checkout.

If you notice an error, contact us immediately at:
📧 [your email]

Once your order ships, you will receive tracking information via email.

Please allow up to 24 hours for tracking updates.

Actively Healing is not responsible for:

• lost packages marked delivered
• stolen packages
• delivery delays caused by carriers

If your package is marked delivered but not received, please contact your local post office.

If your item arrives damaged:

✔ contact us within 48 hours
✔ include photos of the item & packaging

We will gladly replace damaged items.

Customers are responsible for any customs fees, duties, or taxes required by their country.

We are not responsible for delays due to customs.

If you experience any issues with your order, please contact us:

📧 [your email]

We are happy to assist you.

Each piece is created with care and intention. Slight variations in color, texture, and stone pattern are natural and part of their unique beauty.